Terms + Conditions

Bookings made through our website or directly by email or telephone by credit or debit card take full or part payment at the point of booking.

At the point of booking/deposit receipt your holiday is considered confirmed and the cancellation policies detailed within our terms and conditions apply.

A refundable £250 security/damage deposit is required seven days prior to the stay commencing

Cancellation Policy and Terms & Conditions.

Thank you for booking to stay with us to stay at Crynga Mawr. Please take some time to read through our cancellation policy and terms and conditions as they contain essential information that forms part of the contract between you and Crynga Mawr.

For our Cottages

Bookings made through our website booking system by credit or debit card take payment at the point of booking. At this point your holiday is considered confirmed and the following cancellation policies apply.

You may cancel your holiday with Crynga Mawr at any time; however, the following fee structure will apply:

Number of full weeks before arrival that Cancellation charge based on total holiday

written notification of cancellation is received. cost.

More than 8 weeks 50%

Less than 8 weeks 100%

Premature termination of stay 100% .

Incomplete payment/cancellation

Where the balance of the payment for your holiday has not been paid 8 weeks prior to the commencement of your holiday, if the balance is not received Crynga Mawr will be entitled to rescind the agreement, retain the deposit, and then claim against you all losses incurred. In the case of cancellation more than 8 weeks before the commencement of your stay only the deposit will be forfeited. It is your responsibility to ensure you have appropriate travel insurance in place.

Administration charge

We reserve the right to levy an administration charge of £30 for amendments to your booking arrangements in addition to any other charges applicable. In principle, amendments are not permitted within 4 weeks of your arrival date.

Arrivals and Departures:

Arrival time is after 4.00pm on the day of arrival. A key code will be provided on booking confirmation.

Departure is before 10:00 am please ensure you leave the cottage as detailed below in "Leaving the cottage" as this forms part of your booking conditions.

No refunds for inclement weather, late arrivals or early departures.

Admission

Under 18s must be accompanied by their parents or legal guardians.

No guests/visitors other than those detailed in the booking are permitted to visit the site

No parties of more than six adults/hen/stag parties permitted without prior agreement, failure to notify may forfeit your stay.

Where the majority of guests are under 25 the lead guest must contact us before booking

(A group booking is any booking of two or more units, whether booked at the same time or independently where guests know each other prior to arrival and are likely to be spending time together onsite)

Group bookings if accepted will be subject to an additional noise/security deposit

It is a requirement of booking that the lead guest provides : The names and ages of all guests a home address, an email and mobile tel number We need these details for our insurance and in case we need to get in touch with you on the day of arrival. The lead guest (booker) is responsible for behaviour of all other guests in the group and must be one of the guests staying at the property for the duration of the booking (unless agreed by prior arrangement). Stag/Hen or any party/event only by prior arrangement.

We can't allow additional visitors or guests to the property other than those in the booking, this is to ensure we comply with fire and insurance regulations.

We really want all of our guests to feel at home in the cottages but there are a few basic rules to make everyone's stay more pleasurable and ours as hosts easier:

Try to avoid treading mud through the cottage by removing muddy shoes in the entrance hall

No smoking or naked flames inside the cottages at any time and please do not throw cigarette butts in the grounds, it may only look like one to you but they soon mount up and the grass isn't an ash tray.

Please keep dogs on a short lead at all times as we are surrounded by farms which often have livestock in the meadows and our chickens wander free range. Please do not allow pets upstairs or on the sofas.

We want your children to have fun but please supervise them at all times, there are steep drops, deep water and all the hazards found on a working farm.

The legal bit....the booking guest is responsible for behaviour of all other guests and we reserve the right to recover any damages or additional cleaning costs via deposit or payment details held on file.

Pets

Well behaved pets are allowed subject to prior confirmation and approval. Please add on the relevant dog surcharge at the time of booking.

o 1 dog permitted in The Coach House, 2 dogs in The Stables and The Dairy

Please also note that as the pet’s owner you are responsible for controlling your pet and clearing up after them- dogs play where children play, so please clean up after they foul and use the bins provided. If pets become a nuisance to other guests, guidelines are not followed and the situation cannot be resolved we reserve the right to request that the pet and or owner leave the site. No refund will be given in this situation.

No dogs are to be left unattended in Cottage, vehicle or gardens, crated or otherwise.

Dogs must be kept on short leads and supervised at all times.

We do not accept breeds/crossbreeds listed in the Dangerous Dogs Act.

Please see additional terms for dog owners below “Dogs at Crynga Mawr” as this also forms part of the booking conditions

Leaving the Cottage

Essentially leave the cottage clean and tidy as you found it, e.g please ensure all washing up is done and items replaced in the cupboards, furniture is back in the original position if you have moved it, used towels are left in the bathrooms, fridges are empty, work surfaces/floors clean, bag all of your rubbish and drop off at designated areas and the BBQ's are clean and ready for the next guests.

We manage to keep our cleaning fee low by ensuring that the cleaning company will find house as above, if not an additional cleaning fee will be charged. We understand accidents happen but if you break anything let us know so we can replace it ready for the next guests.

Separate and bag your rubbish in line with the guidance sheets in the property, please drop off at designated refuse area.

Wood Burning Stoves and BBQ’s Safety

Operating / lit wood burning stoves, BBQs are not to be left unattended at any time.

Only BBQ's provided by Crynga Mawr may be used on the property only placed in the designated positions and attended by an adult at all times

BBQs provided must not be moved to another position.

No naked flames are allowed inside an cottage including candles

Only logs/fuel provided or purchased at Crynga Mawr may be used in our wood burning stoves.

Behaviour

In order to make everyone’s stay at Crynga Mawr enjoyable, all guests are requested to be considerate of others, we are a family orientated site.

Inappropriate or anti-social behaviour, perceived consumption of excessive alcohol or drugs will lead to removal of all guests associated with booking from Crynga Mawr without a refund of the rental sum or any part of it.

Any abusive behaviour towards staff or other guests will not be tolerated.

The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.

Noise

As it is so quiet here any noise does tend to carry.

Please respect your fellow guests’ privacy. No noise or amplified music should be audible from outside the cottage at anytime.

We are a quiet site in the evenings and request that all guests keep noise to a minimum even inside accommodation areas and if outside chatting should be with low voices.

If the site management or their representative feels the need to speak to the group during your stay about being too noisy the noise/damage deposit may be withheld and your stay may be terminated.

An additional noise deposit of £150 will be required for any group bookings or bookings consisting of four or more adults in a single unit.

Vehicles

All vehicles must be parked in the designated area.

One car parking space is allocated to The Coach House

Two car parking spaces are allocated to The Stables

Three car parking spaces are allocated to The Dairy

If you are planning to bring more cars than this please contact us prior to arrival and we will do our best to accommodate

Additional vehicles cannot be accommodated without prior arrangement.

All vehicles are parked entirely at owners risk

Liability

A. Crynga Mawr can accept no liability for theft, loss or damage, of whatever nature, during or as a result of your stay.

B. The person who books assumes responsibility for any other guests within his/her party, their companions, their children, their pets and any others invited by you or them to the site. You and all members of your party are jointly and severally responsible for all loss, damage or injury which may arise, for Crynga Mawr or any third party, as a direct or an indirect consequence of your party’s stay, irrespective of whether this was caused through actions or refraining from actions by themselves or by third parties, who are at the farm through their making, as well as of all damage which is caused by any animal and/or matter which they have under their responsibility.

C. If your accommodation or equipment is left in a poor condition resulting in additional cleaning, repair or replacement you will be charged for costs incurred,

D. The booking guest is responsible for behaviour of all other guests and we reserve the right to recover any damages or additional cleaning costs etc.

The booking guest shall be liable for and indemnify Crynga Mawr against any liabilities, damages, claims, costs, losses (whether direct or indirect and including loss of profits) and expenses incurred or paid by Crynga Mawr arising from the use or occupation of the accommodation.

Force Majeure

Where any cancellation or change to your booking results from force majeure, our liabilities are limited.

We cannot pay any compensation/refunds, meet any expenses or costs you may incur as a result of any such cancellation or change. "Force majeure" as interpreted by Sloeberrry Farm exists if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Crynga Mawr, including without limitation threat of war, staff strikes, blockades, fire, an act of God, floods, high winds, epidemics, health risks and other disruptions or events. Crynga Mawr are within their rights to close the location when they consider such circumstances as these make it necessary

All guests should ensure they have adequate holiday travel insurance in place to cover this.

Covid 19

Reservations or changes to existing reservations will not be covered for any cancellations, changes of date or other relaxations of our booking conditions due to COVID-19-related circumstances e.g: transport disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; inability to travel for any reason including the need to self isolate/illness/shield; changes to applicable law; and other government mandates, such as evacuation orders, lock downs or recommendations not to travel, border closures, prohibitions on short-term rentals, and shelter-in-place requirements. The cancellation policy will apply as usual.

Guests must confirm they are familiar with and able to comply with any government requirements in force at the time of their stay, Guests also acknowledge that there may be some changes to their accommodation and accessible spaces around the cottages that are beyond our control.

The government requirements for staying overnight in Wales as of Aug 2020 can be found at the Welsh Government Website and guests are responsible to checking all directives and travel restrictions that may affect their stay.

We sometimes flex our booking conditions for guests due to unforeseen circumstances that arise after booking who do not have adequate travel insurance. After the declaration of COVID-19 as a global pandemic by the World Health Organization, we are unable make exceptions to this because COVID-19 and its consequences are no longer unforeseen or unexpected.

All guests should ensure they have adequate holiday travel insurance in place.

Dogs at Crynga Mawr

We hope that your dog enjoys his break as much as you do. We have some rules specifically for your pets to ensure that the everyone has a safe and enjoyable break.

We would ask that you keep your dog on the ground floor and off of furniture.

Dogs are not to be left unattended at any time in the cottage, vehicle or gardens or crated or otherwise.

Wherever you are on the farm, fields, tracks or surrounding lanes please bag any dog mess and place in a tied off black bin bag or in the dog waste bin in the refuse area.

Please don’t just think, “I’ll kick some leaves over it”, “it’s not my garden someone else will do it” or “this field is just rough grass it doesn’t matter”. There’s nothing worse than standing is someone else’s dogs mess, its not fertiliser and unbagged it poses a health hazard when carrying out maintenance such as strimming or mowing.

Dogs must be kept on a short lead at all times (even just going to the car) whilst on the property regardless of how well behaved they are.

Dogs are not to be taken to the edge of the lake area to avoid disturbing nesting wildlife and resident otters

Please be aware that there is a lake, some steep drops and often farm vehicles moving around. If your dogs need to run around off the lead to let off steam our local beaches are dog friendly and ideal for letting your pet run around.

We are surrounded by farms which often have livestock in the meadows, our chickens wander free range and some other guests just don’t like dogs.

Failure to comply with above rules may result in termination of your stay, no refund will be given.

Complaints

Should you find you have any complaint during your stay at Crynga Mawr, please notify us immediately and we will do all we can to rectify the problem. Please refer the matter to the duty manager if you feel it necessary. Should you remain unsatisfied please notify us in writing within 7 days of the end of your stay.

Disclaimer

o Please see additional points included in “Dogs at Crynga Mawr” these also form part of the booking conditions.

o Vehicles Users at Crynga Mawr do so at their own risk, Crynga Mawr cannot accept responsibility for loss or damage of property or vehicles in the car park or on the property

o It is your responsibility to ensure you and all members of your party are familiar with our terms and conditions.

o It is your responsibility to ensure you and all members of your party are covered by appropriate insurance.

o Crynga Mawr guest are welcome to explore around the farm, certain areas may represent hazards and may not be accessed without specific permission. Guests who enter such areas do so at their own risk. Please respect the No Entry signs.

o By completing a booking with Crynga Mawr you agree to observe our guidance and recommendations and take full responsibility for your own safety.

o By completing a booking with Crynga Mawr you and all members of your party are deemed to have accepted our terms and conditions.

Contact details

Please send all correspondence relating to Crynga Mawr to:

Email: SloeberryFarm@outlook.com

Phone: 01239 513913